# Support For help & support request, please contact us via email or in-app chat. Email: [**support@tability.io**](mailto:support@tability.io) * We try to respond to all support requests within 1 business day. * We are located in the US (CST) and Australia (NSW) * Our official support hours are from 9AM - 5PM, Monday - Friday in the GMT+10 timezone. ### Premium support Customers on Tability Premium get access to 24/7 support. We will respond to all enquiries within 6h. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://guides.tability.io/docs/support.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.