PagerDuty

You can connect Tability to PagerDuty to automatically pull incident metrics into your check-ins.

Once you add PagerDuty as a data source for an outcome/Key Result, Tability can:

• Pull the latest metric value when you open the check-in form.

• Automatically sync your metric while the plan is active on Premium subscriptions.

Available on Plus and Premium subscriptions

How to enable the integration

Step 1. Open the integrations page

Go to Workspace Settings > Integrations.

Step 2. Connect PagerDuty

1. Find PagerDuty in the Data connectors section

2. Click Connect to PagerDuty

3. Complete the PagerDuty authorization flow

Tability requests access to PagerDuty data needed for incident-based metrics.

How to add a data source to an outcome/key result

Step 1. Open the outcome or KPI editor

Open your outcome or KPI, then go to the Data Source tab.

Step 2. Select PagerDuty

Choose PagerDuty from the list of available data sources.

Step 3. Select the metric to track

PagerDuty currently supports these metrics:

• Incident count

• Acknowledge time

• Resolve time

• High urgency count

• Resolved count

• Unacknowledged count

Step 4. Save and preview

Click Save & preview to confirm the connection and load the latest value.

How the data source is used in check-ins

Once the connector is saved, Tability will display the latest PagerDuty value in the check-in form.

If auto-sync is enabled on a Premium subscription, Tability will also create synced check-ins automatically while the plan is active.