# Help Scout

You can connect Tability to Help Scout to automatically pull support metrics into your check-ins.

Once you add Help Scout as a data source for an outcome/Key Result, Tability can:

* Pull the latest metric value when you open the check-in form.
* Automatically sync your metric while the plan is active on Premium subscriptions.

{% hint style="info" %}
Available on Plus and Premium subscriptions
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## How to enable the integration

### Step 1. Open the integrations page

Go to **Workspace Settings > Integrations**.

### Step 2. Connect Help Scout

1. Find **Help Scout** in the **Data connectors** section
2. Click **Connect to Help Scout**
3. Complete the Help Scout authorization flow

The workspace integration is installed once the OAuth connection succeeds.

## How to add a data source to an outcome/key result

### Step 1. Open the outcome or KPI editor

Open your outcome or KPI, then go to the **Data Source** tab.

### Step 2. Select Help Scout

Choose **Help Scout** from the list of available data sources.

### Step 3. Select the metric to track

Help Scout currently supports these metrics:

* Conversations created
* Conversations closed
* Unassigned conversations
* Customers helped
* Total replies

### Step 4. Save and preview

Click **Save & preview** to confirm the connection and load the latest value from Help Scout.

## How the data source is used in check-ins

Once the connector is saved, Tability will display the latest Help Scout value in the check-in form.

If auto-sync is enabled on a Premium subscription, Tability will also create synced check-ins automatically while the plan is active.